What information do we collect about you?
We collect information from you when either setting up an account or placing an order to provide a service. No information is taken without your consent. Information includes:
- Names, addresses & telephone numbers
- Email addresses
- Bank account details & debit/credit card details
- A copy of the identification you provide (Driving licence , Passport, Utility bill or National ID card)
- Vehicle Registration
We also collect information when you voluntarily give customer feedback.
How will we process and use the information about you?
Skip Hire – We use your information to process our orders. This includes skip deliveries, exchanges etc. and account invoicing. We also run credit checks on our account customers.
Scrap Metal – Personal information gets used to make payments to customers. We also take a copy of your identification to comply with the Scrap Metal Dealers Act.
New Era Assets Ltd will not share your information for marketing purposes with any third party companies.
Access to your information and correction
You have a right to request a copy of the information we hold about you at any time. If you would like to request a copy of some or all of this information please email the following address – firstname.lastname@example.org. We aim to keep accurate and up to date records of your personal information.
Lawful basis for processing
When processing personal information our lawful basis to do so is legal obligation, in order to comply with the Scrap Metal Dealers Act 2013.
Communication and complaints
New Era Assets Ltd keeps all details of its accounts for a minimum of 6 years under the regulations of HMRC. Scrap metal tickets are kept for a minimum of 3 years to comply with the Scrap Metal Dealers Act 2013. Skip tickets are kept for a minimum of 6 years.
Employee contracts and details are kept for as long New Era Assets Ltd has a business purpose.
New Era has a complaints procedure (NER067) in place, a copy can be provided on request. If after following this procedure you are still unhappy you have the right to complain to the ICO (Information Commissioners Office)-
How to contact us